WHAT CAN I RETURN?

  • We accept all unworn, unwashed items re-sellable items with original tags still attached with proof of purchase provided.
  • No further markdowns can be applied to items purchased at a discount or during sale periods.
  • Returning a bundle set/promotion items:
    • If wanting a full refund or credit note on a bundle purchase, all pieces must be returned.
    • If returning just one or two pieces from a bundle purchase, the value of the free item will be deducted from the refund amount.
    • This includes any free gifts with purchase. If you are returning an item that came with a free gift, the gift must also be returned.
    • Read full Terms & Conditions HERE.
  • The following CANNOT be refunded:
    • Hosiery – if packaging has been opened.
    • Bodysuits that have been tried on in direct skin contact.
    • Incomplete, damaged, worn, altered and washed items.
    • Gift Card sales are FINAL and cannot be refunded for monetary value.
    • Duties & Taxes as well as any associated shipping costs. These cannot be refunded by Orsolya Darcsi once your order is sent. Duties and VAT are collected on behalf of the Government therefore it is the Government who would give a refund, if applicable. Countries tend to have some system refunding Duties and /or VAT but the customer needs to go through the appropriate government agency (usually Customs) and provide the requisite documents.
    • Read full Terms & Conditions HERE.

HOW DO I RETURN MY ORDER?

  • Online Returns and Exchanges within HUNGARY are FREE.
  • Complete the ONLINE RETURN FORM.
  • Attach the DHL included in your original order.
  • Lost the label? Contact our team and they will be happy to send you a new one.
Tel: +36 30 883 2245


INTERNATIONAL RETURNS

  • If you live outside Hungary, you still have 45 days to return your items.
  • Please ensure that you return your items to the original country/location of purchase. We CANNOT accept returns purchased in other countries/ locations.
  • International customers are required to cover any return shipping costs incurred.
  • We strongly recommend using a carrier with tracking.
  • Use the parcel/box you received your order in, or alternatively arrange for a new box to ship your return order in. 
  • Please make sure you include your order number in your return so we can refund you.
  • We do not currently offer International Exchanges (we recommend to place a separate order)
  • Return to:
ORSOLYA DARCSI RETURNS
Address: Liget u. 2.
City: Hajduszoboszlo
Postal Code: 4200
HUNGARY

 

GIFT CARDS

  • Gift Cards expire 3 years from date of purchase.
  • Gift Card sales are FINAL and cannot be refunded for monetary value.
  • Read full Terms & Conditions HERE.

 

EXCHANGES

We gladly offer exchanges on all Full price and Sale unworn, unwashed, re-sellable items with original tags still attached, within 45 days of purchase.

ORSOLYA DARCSI RETURNS
Address: Liget u. 2.
City: Hajduszoboszlo
Postal Code: 4200
HUNGARY

 

  • In stock exchanges will be sent within 5 business days of receipt of original order.
  • If the item is out of stock, our Team will contact you to organize an alternative or a refund.

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